Today I want to share an Idea regarding “New external Event occurred” event and condition on Automation rules. This feature was there in the past and somehow it was lost.
I’m referring to the behaviour of the filter “detail”. In the past when you put a string in there, the system searched for “contains” that value but right now it works as “exactly.
For example we want to trigger a different abandoned cart if the cart contains a product of a specific brand (in detail 1 we put a comma separated string containing all the brands containend in the cart), so we would put the name of the brand and trigger it if the string contains that value.
Considering that in the past it worked this way and you changed it, maybe some client asked you to make it work as “exact value”, so I suggest you to add a radio button to make the user chose how he wants to work.
See my example screen.
Thanks a lot, Samuel.