The Secret to a Great Ecommerce Experience? Collaboration!

  • 1 April 2022
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Forrester reports that a lack of cooperation is the most significant obstacle to improving an organization’s customer experience. Lack of collaboration consistently outranked budget, culture, and data as the biggest obstacle three years running. Customer experience isn’t anyone’s responsibility – it’s everyone’s.

 

 


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Thank’s Tony! That’s a very powerful insight we should all remember!

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