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DanielaCommunity Manager

How the average time to take a call is calculated?

The average time to take a conversation is measured from the moment the conversation is created, that is, when the customer opens the chat window on our website. The conversation is put in the Pending folder in the consultant's dashboard, which allows the consultant to see which URL the conversation started from. The consultant can therefore write the first message before the consumer even starts typing. The pick up time is calculated from the time the conversation is created until the consultant clicks the “Pick up” button in the message folder. This time represents how quickly the consultant begins interacting with the customer after receiving the conversation.

lorcur86New Participant

Hello, I work in web marketing and I have a client whose site has many pages blocked by Salesmanago, probably due to the CORS (cross-origin resources sharing) policy. Is it possible to unlock these pages?

DanielaCommunity Manager

Contacts upload files via Live Chat. If they disappear from the chat, and there was no operator, the files can no longer be downloaded - is this action correct?

Sending an attachment in a Live Chat conversation is only possible when the consultant is active. If the user with whom the conversation is held wants to send us a file, the consultant receives a notification and can allow or reject it. This is a protection against receiving unwanted files. Therefore, if a file is sent by a user to a consultant when the consultant is inactive, the file will not be delivered due to the lack of approval to send it.

prossatoNew Participant

Implementations

Prioritizing Mobile Numbers: A Vital Upgrade for SalesManago's CDP

Hello everyone, 😄We've identified a missing feature within the contact management and deduplication process in SalesManago's CDP.Currently, the only unique identifier for contacts is the email address. However, in today's world, and particularly in certain national markets, the mobile number could hold equal weight in uniquely identifying the customer, especially when multiple data sources feed into the CDP, where it may not always be possible to consistently request an email address (such as in loyalty plans, where the required contact data from the user includes email and/or mobile number).Presently, to manage customers entering the User DB with only a mobile number (without an email), SalesManago's Customer Success Team recommends:Setting up a fake email like MOBILENUM@domain.org Properly inputting the user's mobile numberThis way, SalesManago's requirement for having an email (even if fake) is met, and these users can be managed solely via SMS or Whatsapp channels.If the user late

Aga MuchajerCommunity Manager

eCommerce Industry News

The Emojination of Email Marketing 🌐📧💬

Emojipedia's 2023 rankings announced the reigning champions in digital communication, with the top three emojis being crying with laughter 😂, rolling on the floor laughing 🤣, and the old-time classic red heart ❤️, according to the insights of editor-in-chief Keith Broni. But here's the twist — emojis aren't just a fun addition to your chats; they can be're game-changers in digital marketing! 🚀 Using emojis in emails isn't just a trend; it's a strategic move with an array of benefits: ✨ Space Savers: Swap words for emojis to keep it short and sweet.💖 Emotional Engagement: Add an emotional layer for higher engagement.🔍 Highlight Important Content: Direct attention where it matters most.🤝 Approachable Tone: Infuse your brand with a friendly vibe.📚 Text Breakers: Break up long emails for easier reading.🔗 Message Reinforcement: Emphasize and strengthen your messages.🌟 Standout Appeal: Make your emails pop in your clients' inboxes. And if you're still not convinced, here's a nugget

clopezNew Participant

Is there a request rate limit for the contact upsert operation?

Hi!I am working on integrating an application with your tool for a client. We are using the API to perform a contact export process to Sales Manago. Due to the logic of our business, we are compelled to use the contact/upsert operation instead of batchupsert, and we are unsure if there are any limits or restrictions regarding the number of requests we can make to the API per minute. We would be talking about 200-1000 requests in a single export operation.Thanks in advance.

kiaosaneNew Participant

Whoever wants pearls must dare to dive into the deep ocean.

Whoever wants pearls must dare to dive into the deep ocean.

keerthiNew Participant

Marketer's Life😊

Is it possible to provide some pre exisiting automated sales chat

If there are some predefined automated sales chat scripts it will be helpful for beginner to learn.

AlharfiNew Participant

How to configure birthday emails?

Hi,I tried to configure birthday emails using automation rules, but the only choice there is “birthday email was sent”.So, how can I configure sending the birthday emails? Thanks

VolodymyrNew Participant

Accounts & Settings

How long it takes for a new tag to be assigned?

HiI’ve segment contacts in the “Manage Contacts” section and assigned them a new Tag.30 minutes later - no tag appeared. So what’s the ETA for adding a new tag action?

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