Sending an attachment in a Live Chat conversation is only possible when the consultant is active. If the user with whom the conversation is held wants to send us a file, the consultant receives a notification and can allow or reject it. This is a protection against receiving unwanted files. Therefore, if a file is sent by a user to a consultant when the consultant is inactive, the file will not be delivered due to the lack of approval to send it.
Contacts upload files via Live Chat. If they disappear from the chat, and there was no operator, the files can no longer be downloaded - is this action correct?
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