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Hi everyone, 

 

I migrated a list of users to Salesmanago who were already opted-in on Klaviyo. They are users who have made prior transactions and active on our email. 

 

After the transfer to Sales Manago, only 30% of the contacts were with Opted-In status, the rest were Opted-out. Even after I added the Opted-In status as True on the upload file. 

 

Did anyone have this issue? If so how did you overcome this? 

Hi,

this issue requires thorough verification, so please write to our Technical Department at support@salesmanago.com and we will check what could have caused this situation.

Greetings,

Karolina

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