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Email list Opted In status after uploading to salesmanago

  • 31 October 2022
  • 1 reply
  • 24 views
Mubeen
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Hi everyone, 

 

I migrated a list of users to Salesmanago who were already opted-in on Klaviyo. They are users who have made prior transactions and active on our email. 

 

After the transfer to Sales Manago, only 30% of the contacts were with Opted-In status, the rest were Opted-out. Even after I added the Opted-In status as True on the upload file. 

 

Did anyone have this issue? If so how did you overcome this? 

1 reply

Karolina Dziedzic
Userlevel 5

Hi,

this issue requires thorough verification, so please write to our Technical Department at support@salesmanago.com and we will check what could have caused this situation.

Greetings,

Karolina

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